Terms of Service

Last updated: October 20, 2026 · Version: 2.3 (replaces the version of October 3, 2026) Effective: immediately for new sign-ups; for existing accounts, on December 1, 2026, or as soon as you accept them if earlier. Earlier versions are available on request at legal@hahoowa.app.

Who we are. The Hahoowa service (the "Service") is provided to you by Hahoowa Medias Services SARL AU, a company under Moroccan law established at 7, rue Ahmed Touki, Casablanca (Morocco) ("Hahoowa", "we", "us"). The formalities with the CNDP (Moroccan Law 09-08) are in progress; their reference numbers will be published here as soon as they are received. Data protection contact: privacy@hahoowa.app.

Designated representatives. The designation of our legal representative in the European Union (Art. 13 of Regulation (EU) 2022/2065, the "DSA", with a mandate extended to Regulations (EU) 2021/784 "TCO" and (EU) 2023/1543 "e-Evidence") and of our representative under Art. 27 of the GDPR is in progress. In the meantime, legal@hahoowa.app is the single point of contact for authorities and for users in the Union; the representatives' contact details will be published here as soon as they are designated.

Points of contact (DSA Arts. 11 and 12):

• Users: support@hahoowa.app and the in-app "Help" form — a direct, fast channel that is never exclusively automated.
• Authorities: legal@hahoowa.app (accepted languages: French, English, Arabic).
• Reporting content: the Report button available on content and accounts, or legal@hahoowa.app (Art. 12).
• Non-consensual intimate images: the Report button (reason "Sexual content" or "Minor in danger") or, without an account, legal@hahoowa.app with the subject line "NCII" — priority handling.

1. What Hahoowa is — and what we are not

1.1. Hahoowa is a social platform and an intermediation marketplace: it lets you publish classified listings and content (photos, "Spots" videos, "Drops" stories, posts, live streams), discover content, and connect with other users, including to agree on transactions.

1.2. For sales between users, Hahoowa is a hosting provider and an intermediary, not a seller. Except where Art. 3 expressly says otherwise:

• Hahoowa does not buy, sell, hold or transfer ownership of any listed good or service;
• Hahoowa does not process payments for transactions between users and never holds the corresponding funds; cash on delivery ("COD") takes place directly between buyer and seller;
• Hahoowa provides neither shipping, nor escrow, nor any guarantee on these transactions;
• the seller's identity is always displayed on the listing: every offer is that of its seller, never Hahoowa's.

1.3. The tools we provide around these transactions (listing page, order button, order tracking, messaging, contact forms) are tools for connecting and organizing. They do not make Hahoowa a party to the sales contract.

1.4. Hahoowa implements serious moderation and fraud-prevention measures (Art. 8), carries out the professional-seller checks described in Art. 10, and removes illegal content validly notified to it. These measures are obligations of diligent effort: they are not a guarantee of the accuracy, legality or quality of listings, and they do not replace your own vigilance. Our category-specific safety tips are published in the app and in the Community Guidelines.

2. The documents that bind us — hierarchy and scope

2.1. The following form an integral part of the contract between you and Hahoowa, in this order of precedence:

1. these Terms of Service (the "Terms");
2. the Community Guidelines — which include the rules applicable to listings and live streams, the list of prohibited and regulated goods and services, the rules on AI-generated content, and the penalty scale and appeals;
3. the Refund Policy;
4. the Data Deletion Policy.

2.2. The Privacy Policy is not a contractual clause: it informs you about data processing. The related consents are collected separately, never through acceptance of these Terms.

2.3. Each document states its version and date. There is no cascading incorporation by reference: every binding document is accessible in one click from hahoowa.com/legal, printable and downloadable.

3. What Hahoowa sells directly: balance, live streams and creator earnings

3.1. Hahoowa's services. Hahoowa itself provides and bills the following services:

• Hahoowa Pro and Vitrine Pro — recurring subscriptions (monthly or yearly), bought in the mobile app through an in-app purchase on the App Store (Apple) or Google Play;
• the Hahoowa balance ("credits") — bought in the mobile app, only through in-app purchases (Art. 3.5);
• the services paid with the balance, in the app and on the website alike: virtual gifts and super chats during live streams (Art. 3.6), promoting a live stream ("Boost this live", Art. 3.10), AI video generation, videos ordered from a presenter (a creator's avatar), boosting a listing, sponsoring a post, advertising budget, creator subscriptions and series (Art. 3.3).

No card payment is offered, either in the app or on the website. Sales between users are never paid with the balance (Art. 1.2).

3.2. Prices and ordering. The price of an in-app purchase is the one the App Store or Google Play displays, in your currency, before you confirm; the store bills it to you under its own terms. The price of a service paid with the balance is displayed before each confirmation; the confirmation button explicitly states that this is an order with an obligation to pay. Pro and Vitrine Pro subscriptions renew automatically at the price then in force; you may cancel them at any time in the subscription settings of the App Store or Google Play (the app's "Manage my subscription" button takes you there), effective at the end of the paid period. A Pro or Vitrine Pro subscription paid by card before card payments ended (September 2026) no longer renews: it ends at the end of the period already paid, with no new charge.

3.3. Creator subscriptions and series. A creator subscription gives access, for one month, to the exclusive content the creator publishes; it is paid with the balance and renews every month from the balance until you turn renewal off, which you can do at any time from the subscription. The renewal price is never higher than the price you subscribed at. We warn you when your balance will not cover the next renewal; if it does not cover it on the due date, access continues for 3 days to let you top up, then the subscription ends, with no charge for days without access. A series is unlocked once, with the balance. The creator receives from Hahoowa the share described in Art. 3.7.1.

3.4. Right of withdrawal (consumers).

• Buying balance. If you are a consumer, you may withdraw from the purchase of a balance pack as long as you have not used any of it: within 14 days of the purchase if you reside in the European Union, within 7 days if you reside in Morocco (Law 31-08). As the payment was collected by Apple or Google, the refund request is made to the store (Refund Policy, § 3); for a Google Play purchase, you may also write to us within that period, and we request the refund ourselves from our Google Play console. The refunded value is removed from your balance.
• Services paid with the balance, performed immediately (gift, super chat, promoting a live stream, boosting a listing, sponsoring, advertising budget, AI video, video ordered from a presenter, start of a creator subscription, unlocking a series): they are supplied as soon as you ask. Before your first spend of the balance on any of them, the app or the website asks you to tick the sentence "I want the service to be supplied right away and I understand that I lose my right of withdrawal once it has been supplied."; the box is not pre-ticked and the "I confirm" button stays inactive until it is ticked. Without this confirmation, no spend of this kind is made. It is asked only once for your account, not at each purchase; it is recorded (date, version of the text, language), applies to your later spends on these services and is asked again if its text changes. The monthly renewal of a subscription already started does not ask for it again. It does not affect the right of withdrawal on an unused balance pack (above).
• For everything else, the Refund Policy applies; the mandatory rights of your country of residence always prevail over it.

3.5. The Hahoowa balance.

• Purchase. The balance can only be bought in the mobile app, in packs sold by the App Store or Google Play. It is held in US dollars (USD) and shown to you converted into your display currency, for information; before the purchase, each pack shows the value it adds to your balance next to the price asked by the store. The price of every service is always shown in money, never in a virtual unit.
• Nature. The balance is an advance on the Hahoowa services described in Art. 3.1, usable in the app and on the website. It does not expire, is neither convertible into cash nor transferable to another account, and is never used to pay for a good or service sold by another user. A gift, a super chat or a co-selling commission is a service provided by Hahoowa, not a transfer of money between users (Arts. 3.6 and 3.9).
• Age. Buying balance, sending gifts and super chats, promoting a live stream and any other spending of the balance are reserved for people aged 18 or over whose account has given the age attestation (Art. 4).
• Refund by the store. Refunding an in-app purchase is a matter for Apple or Google, under their rules. When a store refunds a pack, its value is removed from your balance, less what has already been clawed back from creators for the gifts it paid for (Art. 3.7.4); your balance may become negative: this is a debt, which blocks spending until your next top-up.
• No cash refund by Hahoowa, except: (a) a service paid with the balance that we did not provide or that failed through our fault, which we credit back to the balance; (b) the permanent discontinuation of the Service or of the services paid with the balance, by our decision: the unspent part of your purchased balance is then refunded to you; (c) any case where the mandatory law of your country of residence requires it.
• Closing your account. The balance does not block the deletion of your account, but the unspent part is lost upon deletion; the deletion screen shows its amount and asks you to tick that you accept losing it, and this acceptance is recorded. Remember to use it first, or to exercise your right of withdrawal if it is still running. Exception: an account closed because it is held by a minor does not lose its purchases; support helps get them refunded by the store (Art. 4.2).
• Penalties. A suspension or a ban does not make your balance disappear: it stays on your account and you get it back if the penalty is lifted, in particular on appeal. Only the part linked to established fraud (for example a fraudulent payment at the origin of the credit) may be cancelled, in a reasoned and contestable way (Art. 9).

3.6. Virtual gifts and super chats.

3.6.1. During a live stream, you may send its host a virtual gift from the catalogue, at the displayed price. A gift is a digital service supplied immediately: its animation is shown in the live stream. Once sent, it can be neither cancelled nor refunded, except in case of a technical error on our side (Art. 3.5). Some seasonal gifts are only offered during their period. You cannot send a gift in your own live stream.

3.6.2. A super chat is a message paid with the balance, highlighted at the top of the live chat for a time set by its tier and counted from when it is sent: $1 (20 seconds), $5 (45 seconds), $25 (2 minutes) or $100 (5 minutes), converted into your display currency. When several super chats are highlighted at the same time, the one with the highest tier is shown first (the most recent for equal tiers); the others are shown afterwards, within the limit of their own duration. A super chat is public and signed: your name, your message and its tier are visible to all viewers, even if you support discreetly (Art. 3.6.4). It is subject to the moderation rules of all messages:

• if it is rejected by our automated moderation, which analyses it just after it is published, it is removed and its price is credited back to your balance; it no longer counts anywhere;
• if it is later removed by the Hahoowa team because it breaks the Community Guidelines (for example following a report), it stops being shown to everyone, without a refund, as for any spend already performed; the decision is reasoned and can be challenged (Arts. 8.3 and 9.3); if your appeal succeeds, the decision is reversed;
• the host cannot delete it from their chat; they can report it.

3.6.3. A super chat counts as a gift, for its price, in the live stream's supporter ranking, the hourly ranking, the battle score (Art. 3.10) and creator missions.

3.6.4. What others see. The public sees no totals: neither what anyone has spent nor what a live stream has received. The supporter ranking shows ranks; the gift sent is visible (its price is in the catalogue) and a super chat shows its tier. By default, you support discreetly: other viewers see "A supporter", without your name or photo, and your arrival in a live stream is not announced. You may choose to show your name ("Show my name" in the gift sheet, or "My name in lives" in Settings → Privacy → Lives), and go back to discreet at any time. The host and the Hahoowa team always see who you are and what you give (to thank you, block you or moderate); your written messages and super chats are always signed. Details are in the Privacy Policy (§ 2.4).

3.7. Creator earnings.

3.7.1. Creator share. A creator who receives a gift, a super chat, a subscription, a series unlock or an order for a video from their presenter receives from Hahoowa 70% of the price, calculated after deducting the commission taken by Apple or Google on the purchase of the balance that paid for it (rate specific to each pack, fixed when it was bought; 15% for balance that does not come from a store). Example: a $3.99 subscription paid with a pack bought at a 15% commission earns the creator $2.37. Hahoowa keeps the rest. The applicable rate is the one in force at the time of the spend; any reduction is notified at least 30 days in advance. Spending made with test balance earns nothing.

3.7.2. Advertising revenue. When advertising revenue sharing is enabled, the creator receives, every day, a share (50% to date, shown in their statement) of what advertisers paid the previous day for ads shown or clicked in their content. Their own views and clicks do not count. This share goes directly to their available balance.

3.7.3. Earnings hold. Earnings from a payment that can still be contested (gifts, super chats, subscriptions, series, ordered videos, co-selling commissions) are first held before they can be withdrawn: 30 days if, when the earning is received, your identity is verified (Art. 3.8.2), your account is more than 90 days old and none of your earnings has been clawed back for a dispute or a refund in the last 90 days; 120 days in all other cases. An earning's hold period is set when it is received and does not change afterwards. The release date is shown in "Creator earnings".

3.7.4. Clawback. If the purchase that paid for an earning is refunded (balance pack refunded by the store, subscription or series refunded), the part of your earnings it funded is clawed back, whether held or not; if it exceeds your available balance, that balance becomes negative and the debt is paid off from your next earnings. If the refund is later reversed, the share is returned to you. A super chat rejected by automated moderation is also clawed back (Art. 3.6.2); a super chat removed by the team is not.

3.8. Payouts to creators.

3.8.1. Hahoowa pays out your available earnings by bank transfer, at your request, from $20; the request covers your whole available balance. Apple and Google pay nothing to creators. Hahoowa charges no payout fee; any fees charged by your bank or an intermediary bank are outside our control.

3.8.2. Before any payout, you must:

• (a) be aged 18 or over;
• (b) have your identity verified: a photo of a valid identity document (national identity card, passport or residence permit) and a selfie, examined by a person on the Hahoowa team;
• (c) register a bank account (IBAN, or Moroccan RIB) in your name. If the account holder does not match the verified name, the team checks it before paying and may refuse an account in a third party's name. After a change of account, no request is accepted for 48 hours, and you are notified.

3.8.3. The registered account is locked onto each request. Your earnings are held in US dollars (USD); the transfer is issued from Morocco and any conversion into your account's currency is made by the banks, at the rate of the day of the transfer. It may require supporting documents under exchange-control regulations, which we prepare. We make the transfer no later than 30 days after your request and notify you as soon as it is sent. We may suspend a payout while we investigate a suspicion of fraud, by a reasoned and contestable decision (Arts. 8.3 and 9.3). A transfer that fails or comes back is credited back to your available balance.

3.8.4. Taxes. You alone are responsible for declaring your income and for the related taxes and contributions. Where the law requires it, Hahoowa reports your earnings and payouts to the competent tax authorities, and may withhold at source the tax due on a payout; the amount withheld then appears on your statement.

3.9. Live co-selling.

3.9.1. A seller may allow co-selling of a fixed-price listing: any creator can then present it during their live stream, in exchange for a commission of 5 to 30% of the order amount, set by the seller. The rate is locked when the creator pins the listing. The seller may withdraw the authorization at any time: no commission arises on later orders.

3.9.2. During the live stream, the listing carries the mentions "Commercial collaboration" and "Presented by [creator] · co-selling", stating that the creator earns a commission on orders placed from this live stream; the seller remains responsible for the product and the delivery. The creator complies with the transparency rules of their audience's country (Art. 6.3).

3.9.3. The commission arises from each order attributed to the live stream, unless the buyer is the creator themselves. It is cancelled if the order is cancelled, or if the seller reports, within 14 days of delivery, a parcel that was refused or returned. Once that period has passed, it is due and can no longer be cancelled on the platform; a later return or claim is settled between the buyer and the seller, whose legal obligations towards the buyer remain intact.

3.9.4. The commission is a service billed by Hahoowa to the seller. It is taken from the seller's balance at the end of that period, up to that balance (never below zero); the remainder due is taken from the seller's following top-ups. The seller can see at any time what they have paid and what they still owe.

3.9.5. Hahoowa keeps no margin on the commission: the creator receives the commission collected, less the commission taken by Apple or Google on the balance that paid it. This earning follows the hold, clawback and payout rules of Arts. 3.7 and 3.8. If the creator deletes their account, their commissions not yet collected are cancelled.

3.10. Live stream promotion, battles and missions.

• "Boost this live". The host of a public live stream on air may buy, at the price shown before confirmation, a 30-minute promotion: the live stream appears at the top of the "Live" directory and the "For You" feed, with a mark stating that it is sponsored content (Arts. 7.1 and 11.1). One promotion at a time. The service starts upon purchase; if the live stream ends before the 30 minutes are up, the remaining time is lost.
• Battles. Two hosts may compete for a set time; each one's score is the sum of the prices of the gifts and super chats received during the battle, shown as points. A battle gives rise to no earnings or prize beyond the gifts themselves.
• Missions. Each week, a creator who completes all their missions (live streams of at least 5 minutes watched by at least 2 viewers at the same time, minutes on air, gifts received, new followers) earns a free 24-hour boost for one of their listings, to be claimed and used no later than 7 days after the end of the week. Missions never pay money.

3.11. Monetization pause. Hahoowa may suspend all or part of the paid services (purchases, gifts, super chats, promotions, co-selling settlements, payouts); balances and earnings acquired are kept, and earnings holds keep running. During a pause, test accounts designated by Hahoowa may test gifts, super chats and promotions: these test spends earn the creator nothing, even when paid with real balance.

3.12. Deleting your account with unwithdrawn earnings. Unwithdrawn earnings do not prevent you from deleting your account. You may:

• first request their payout: for this last payout before deletion, the $20 minimum does not apply; earnings still on hold must reach their release date;
• or delete your account and give them up: the exact amount (available balance and held earnings) is shown to you and your express consent is requested; if the amount changes before you confirm, it is put to you again. Giving up is final: the earnings given up are never paid to you, including an amount that would be returned to you after deletion (for example after a dispute decided in your favor). Your consent is recorded with its amount and date.

Giving up earnings does not lift the other obligations that block deletion (Art. 12.4).

4. Eligibility and account

4.1. Hahoowa accounts are reserved for people aged 18 or over, who attest to it at sign-up. Without an account, a person aged 13 or over may watch public live streams; the age they give stays on their device. Any spending (Art. 3.5), broadcasting a live stream and payouts are reserved for people aged 18 or over. Our approach to minors is described in the Privacy Policy (§ 11).

4.2. By creating an account, you declare that you are of the required age. We may request proportionate verification in case of serious doubt about your age, and suspend the account if you refuse. An account declared to be a minor's, or that we learn is held by a minor, is restricted at once (no spending, no broadcasting, supports always discreet), then closed 14 days later, using the deletion procedure of Art. 12; we notify you in the app and by email, with the date. Until then, you can export your data, and the closure is cancelled if the declaration was a mistake corrected through support. Unused balance purchases are not lost: support helps get them refunded by the store before the closure.

4.3. One person, one account. You are responsible for the accuracy of your account information, for the confidentiality of your credentials and for the activity carried out under your account; notify us immediately of any unauthorized access — we will help you secure the account, and you are not liable for activity occurring after your report that we could have prevented.

4.4. Creating an account to circumvent a penalty (Art. 9) is prohibited. Account, storefront and community names impersonating Hahoowa or its official functions ("Hahoowa Support", "Moderation"…) are blocked at creation.

5. Your content — ownership and license

5.1. Your content remains yours. You retain all your rights over the content you publish (listings, photos, videos, text, live streams, sounds).

5.2. For the Service to work, you grant us a limited license: worldwide, non-exclusive, free of charge, transferable only to the technical processors listed in the Privacy Policy, to host, store, reproduce, adapt to technical formats (transcoding, thumbnails, previews), translate at the request of the viewing user, distribute and publicly display your content, for the sole purposes of operating the Service, ensuring its security and moderation, and promoting it where your content is public.

5.3. This license ends when you delete the content or your account, subject to: (a) technical backup copies purged within at most 30 days; (b) content already reshared by other users within the Service; (c) retention required by law or necessary for the establishment, exercise or defense of legal claims (moderation logs, ongoing disputes). Any promotional use of your content outside the Service (external advertising campaign, press) requires your separate consent.

5.4. You warrant that you hold the necessary rights over what you publish, including with respect to recognizable people appearing in it. A person you invite on screen in your live stream consents to it by accepting the invitation and may leave at any time; each person answers for what they show and say, and you answer for your live stream and your invitations (Community Guidelines, Section 11).

6. Rules of use

6.1. The substantive rules are in the Community Guidelines (our single reference: personal safety, hate, harassment, disinformation, defamation, fraud, authenticity, AI content, prohibited items, live streams, etc.). In short — without this replacing that document — it is prohibited, in particular:

• to publish listings for illegal goods or services (weapons, drugs, counterfeits, stolen goods, protected species, medicines, currencies and crypto-assets, gambling…);
• to defraud, deceive, or attempt to pay or collect payment outside the agreed channels; to impersonate someone; to publish fake reviews;
• to harass, threaten, defame, or disclose other people's personal data, including the identity of a person who supports a live stream discreetly;
• to distribute hateful, violent, sexual or terrorist content, or content endangering minors;
• to manipulate the platform: spam, fake accounts, fake engagement, data extraction (scraping), disruption of the Service, circumvention of moderation;
• to use the Service for an activity contrary to the laws applicable to you.

6.2. Political advertising. Paid political advertising is prohibited on Hahoowa, everywhere and for everyone: no ad, boost, sponsoring, live stream promotion or paid branded content may promote a party, a candidate, an elected official or a referendum, or aim to influence an election or a legislative process. The accounts of parties, candidates and political institutions are excluded from advertising and monetization. Any advertising creative detected as political is blocked before serving and submitted to human review. Details: Community Guidelines, Section 7.

6.3. Commercial content. Any content published in exchange for payment or a benefit — including presenting a co-selling product (Art. 3.9) — must be disclosed as such. Creators comply with the rules of their audience's country (in Morocco, Law 31-08 on consumer protection; in France, Law No. 2023-451 on commercial influence, which requires the words "Publicité" or "Collaboration commerciale" throughout the promotion).

6.4. AI-generated content. The full rules are in the Community Guidelines, Section 8. In short: the outputs of Hahoowa's AI studios are automatically labeled "AI-generated" and recorded in our internal provenance registry; you must clearly indicate (for example in the caption or description) any realistic content generated or substantially modified by AI that you import from elsewhere; it is prohibited to depict a real, identifiable person without their written consent, to clone a voice without consent, or to use AI to deceive (deepfakes, disinformation, false claims about a product).

7. How the feed is ranked (recommender systems)

7.1. The content presented to you ("For You", "Live" directory, search, similar listings) is ranked by automated systems whose main parameters are: proximity to your past interactions (content viewed, liked, saved, accounts followed), language and location, freshness and quality of the content (reports, completion rate), and, for listings, relevance to your search. A payment can influence ranking: a boosted listing, a sponsored post (shown to the audience chosen by the advertiser: city, country or language) or a promoted live stream (shown to everyone, Art. 3.10) appears first for the paid duration, without targeting based on profiling of your data; such content is always labeled as sponsored.

7.2. You can influence this ranking: manage the accounts you follow, indicate "See less content like this", use the chronological "Following" tab, and disable logged-out personalization (Privacy Policy, § 9).

7.3. Seller reviews. Only the logged-in buyer of a confirmed order may rate their seller, once per order, from delivery (or a "not received", or 14 days after confirmation) and for 90 days. No review is bought or sorted by its rating; comments go through moderation before being published, and the seller may reply. A review removed after a report no longer counts in the rating. A seller's trust indicators (orders delivered, rating) are only shown above a minimum number of orders or reviews.

8. Content moderation

8.1. How we moderate (DSA Art. 14). Hahoowa combines: (a) automated tools — AI-model analysis of every piece of content published (text, image, video, audio, frames of live streams) — which classify each item as "published", "under human review" or "rejected"; (b) human review for ambiguous cases, reports and appeals; (c) your reports. By design, a technical error never results in automatic publication: the content remains hidden until a decision is made ("fail-closed"). Our moderation natively covers French, English and Arabic, including dialectal Arabic (Darija).

8.2. Reporting (DSA Art. 16). Content and accounts carry a Report button with precise reasons (including: illegal content, scam, fake listing, counterfeit, harassment, hate speech, dangerous false information, defamation or false accusation, impersonation, privacy violation, sexual content, minor in danger). Reports may also be sent to legal@hahoowa.app, describing the content, its location (URL/identifier), the ground of illegality and your contact details (optional for sexual offenses). We acknowledge receipt immediately, with a tracking identifier; we handle reports diligently, non-arbitrarily and non-discriminatorily, with target times of 24 hours for safety grounds and 7 days for the rest; and we inform both the reporter and the author of the decision taken. A precise and substantiated notice gives rise to actual knowledge of the content it designates.

8.3. Statement of reasons (DSA Art. 17). Any restriction (removal, downranking, visibility restriction, demonetization, suspension or restriction of a payout, suspension, ban) is notified to you with: the facts, the rule applied (contractual clause or legal basis), an indication of whether automated means were used, and the avenues of appeal.

8.4. Notifying the authorities (DSA Art. 18). Where content gives rise to a suspicion of an offense threatening a person's life or safety (in particular harm to minors, credible threats), we inform the competent authorities without delay.

8.5. Orders. We comply with orders from competent judicial and administrative authorities (DSA Arts. 9-10; removal of terrorist content within one hour upon an order, TCO Regulation), and inform the affected user unless legally prohibited.

8.6. Trusted flaggers (DSA Art. 22). Notices from trusted flaggers designated by the authorities will be handled with priority as soon as such a flagger notifies the platform.

8.7. Geo-restrictions. Where content is lawful in some countries but unlawful in others, we may restrict its availability territorially rather than remove it globally. The restriction is notified and reasoned like any decision (Art. 8.3), and open to the same appeals.

9. Penalties, strikes and appeals

9.1. Public penalty scale. Breaches of the Community Guidelines lead to progressive penalties, described in detail (with durations) in the Community Guidelines ("Penalties and appeals"):

Each strike expires after 90 days. Violations of particular gravity — child sexual exploitation, terrorism, credible threats of violence, human trafficking, non-consensual intimate images, proven payment fraud — result in an immediate ban upon the first finding, with reporting to the authorities where required by law. Where fraud is suspected in the payment flow, we may additionally suspend an account as a precautionary measure for the duration of the investigation: this suspension is reasoned, notified and contestable like any penalty.

9.2. Proportionate enforcement. We apply these rules diligently, objectively and proportionately, taking into account the rights and interests at stake, including freedom of expression. Never a penalty without a statement of reasons; never a ban "at our discretion".

9.3. Internal appeal (DSA Art. 20). Any moderation or penalty decision can be challenged free of charge, from the "Account Status" page, for 6 months. Appeals are examined by a human — never through fully automated processing — with a target response within 72 hours. If the appeal is well-founded, the contested decision is reversed: strike removed, penalty lifted; the content concerned is re-reviewed and reinstated if it does not break the rules. A penalty distinct from the one you are contesting (for example a precautionary suspension for fraud) remains subject to its own appeal.

9.4. Out-of-court settlement (DSA Art. 21). If you reside in the EU, you may refer the matter to an out-of-court dispute settlement body certified under the DSA (list maintained by your national coordinator). Neither this avenue nor the internal appeal deprives you of your right to go to court.

9.5. Misuse (DSA Art. 23). After a warning, we suspend, for a reasonable period, accounts that frequently publish manifestly illegal content, as well as the reporting rights of people who repeatedly submit manifestly unfounded reports.

9.6. Merchant and creator accounts. Suspension or closure of a seller or creator account extinguishes neither its obligations towards buyers nor its rights to earnings acquired: see Art. 12.4.

10. Professional sellers and creators (traceability and obligations)

10.1. You are a professional seller if you sell in the course of a regular commercial activity (volume, revenue, intent to resell). You must then complete your professional seller file (Art. 10.2).

10.2. Professional seller file (DSA Art. 30; Moroccan Law 31-08). Before publishing a storefront, you provide: your company name or business name, your address and city, a business phone number and email address, your registration (trade register, ICE, auto-entrepreneur or cooperative status, or equivalent) with its number, and a self-certification by which you undertake to offer only offers that comply with applicable law. We review this file diligently (human review, plausibility checks); a rejected file is reasoned and may be corrected and resubmitted. Once your file is approved, this information is displayed publicly on your listings and your storefront (the display obligation of DSA Art. 30(2)); any change to the file suspends that display until re-validation. This data is kept for the life of the account and deleted with it (Privacy Policy, § 2).

10.3. The pre-contractual information obligations and statutory warranties applicable to professionals result from the law applicable to your activity. Any change to these Terms concerning professional sellers and creators is subject to at least 15 days' notice (Regulation (EU) 2019/1150, "P2B"); in practice, Hahoowa applies the 30-day notice of Art. 16.2 to everyone.

10.4. Delivery scope. Transactions in physical goods are, to date, limited to delivery within Morocco. The opening of other delivery zones will be announced and accompanied by the applicable rules (in particular product safety and taxation).

10.5. Informing buyers (DSA Art. 32). If we learn that an illegal product or service has been sold through the Service, we inform the buyers concerned over the previous six months, or publish the information if we cannot reach them.

10.6. Live price. During their live stream, a seller may offer a reduced price on one of their listings, for a displayed duration. The struck-through price shown next to it is always the listing's price at the moment the offer is set; it is never typed in by hand, and the offer stops if that price changes. That price must also be the lowest charged for the listing in the previous 30 days: an offer cannot be set if the listing was cheaper during that period. The countdown shown is real: it never restarts. The seller must not raise the price of their listing to make a reduction appear. A product presented in co-selling cannot have a live price.

10.7. Access to data (P2B Art. 9). A seller or creator has access, in the app, to the data their activity generates: their content and live stream statistics, orders, reviews, earnings and payouts. They receive a buyer's personal data only as needed to perform an order. Hahoowa uses this data to operate, secure and improve the Service, and sells it to no one.

11. Advertising

11.1. All advertising served on the Service is labeled ("Sponsored"), including a live stream promoted for payment and a boosted or sponsored listing, with an indication of the account on whose behalf it is shown. The main parameters determining the ads shown to you are those of Art. 7.1; advertising is contextual by default (Privacy Policy, § 8).

11.2. We do not serve advertising based on the profiling of sensitive data, nor any personalized advertising to minors.

11.3. The rules applicable to advertisers (prohibited categories, ban on political advertising, review of advertising creatives before serving) are set out in Art. 6.2 and in the Community Guidelines, Section 7.

12. Term, suspension, account closure

12.1. The contract is concluded for an indefinite term. You may close your account at any time, from Settings → Account → Delete my account, as easily as you created it.

12.2. Deletion takes effect immediately: profile anonymized, content removed from public surfaces, media files erased, personal data purged or anonymized as detailed in the Privacy Policy (§ 3). Technical backup copies expire within 30 days at most. Certain data is kept beyond that where the law requires it (billing records and payout accounting records) or for the defense of legal claims (moderation logs), for the published periods. The unspent balance is lost (Art. 3.5).

12.3. We may suspend or terminate your account only in the cases provided for in Art. 9 (reasoned and graduated penalties, including precautionary suspension for fraud), in the case of Art. 4.2 (a minor's account), in case of prolonged inactivity notified twice at least 60 days in advance, or if the law requires us to. Termination is always notified to you with its reasons and the avenues of appeal, unless legally prohibited.

12.4. Merchant and creator accounts.

• Voluntary deletion remains impossible while you have orders to fulfil as a seller, a payout being processed or active paying subscribers: your obligations towards them come first. The deletion screen tells you what to settle.
• Unwithdrawn earnings do not block deletion: you may request their payout, with no minimum, or expressly give them up (Art. 3.12).
• Your co-selling commissions not yet collected are cancelled upon deletion; the deletion screen warns you.
• A penalty, including a ban, neither deprives you of your earnings acquired, which you can have paid out (through support if need be), nor extinguishes your obligations towards buyers. In case of established fraud, withholdings and recoveries are reasoned and documented.

12.5. Exclusive content already purchased by other users remains accessible to those buyers or is refunded — never deleted without compensation.

13. Hahoowa's intellectual property

The Service (software, interfaces, trademarks, logos, databases) is protected. We grant you a personal, non-exclusive and revocable right to use the apps and the website to access the Service. The following are prohibited without written authorization: substantial extraction from the database, decompilation outside legal exceptions, use of the Hahoowa trademarks. Infringements of your own rights (copyright or trademark infringement in content) are reported via the Report button (reason "Copyright / trademark infringement") or to legal@hahoowa.app; repeat infringers are penalized (Art. 9).

14. Your warranties, our liability

14.1. What we owe you. To provide the Service with diligence and skill; to apply our rules objectively and proportionately; to secure the Service in line with the state of the art; to notify you of decisions concerning you and offer you the appeals of Art. 9. We aim for continuous availability of the Service, without being able to guarantee the absence of interruptions (planned maintenance notified, incidents fixed as quickly as possible).

14.2. What we do not guarantee. The accuracy, legality or quality of content and listings published by users; the conclusion or proper performance of transactions between users; the behavior of other users.

14.3. Our liability. We are liable for damage caused by our proven breaches of our obligations, under the conditions of applicable law. We are not liable for damage resulting from transactions between users (fraud by a seller or a buyer, non-delivery, defects), unless the damage results from our own breach (for example, failing to promptly remove validly notified content).

14.4. What this clause never does. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — in particular in cases of willful misconduct or gross negligence, of personal injury, or under mandatory consumer protections. No clause of these Terms deprives a consumer of the rights conferred on them by the law of their country of residence.

15. Evidence and notices

15.1. The Service's time-stamped records (log of acceptances with the version accepted, consents, connection and transaction logs, balance and earnings ledger) constitute evidence between the parties, unless rebutted by contrary evidence, which you may always provide by any means.

15.2. We notify you by email at the account address and/or in the app. Procedural notices (outcome of a report, of an appeal, of a professional seller file, of an identity verification, of a payout) are always delivered to your in-app notifications, even if you have disabled alerts for that category on your phone. You notify us at the addresses in the header. Legal notices of illegal content follow Art. 8.2.

16. Changes to the Terms and the Service

16.1. We may evolve the Service (features added, changed or removed). If a change substantially degrades a paid feature, Art. 3.4 and the Refund Policy apply.

16.2. Any change to these Terms is announced at least 30 days before it takes effect, for all users, professionals included (the P2B Regulation requires at least 15 days): in-app notification and email detailing what changes. By exception, changes required by law or necessary for security may take effect immediately, with information provided as soon as possible.

16.3. Continued use after the effective date constitutes acceptance, except for changes that substantially restrict your rights or increase your obligations: those are submitted to you for express acceptance at your next login. You may always refuse by closing your account before the effective date; for services paid in advance, the unused portion is then refunded pro rata.

17. Governing law and jurisdiction

17.1. If you are a consumer, these Terms are governed by Moroccan law, without depriving of effect the mandatory protective provisions of the law of the country where you habitually reside — in particular Moroccan law (Law 31-08) if you reside in Morocco, and the law of your Member State if you reside in the European Union. You may bring proceedings before the courts of your country of residence, and we may bring proceedings against you only before them.

17.2. If you act in a professional capacity, these Terms are governed by Moroccan law and disputes fall within the jurisdiction of the competent courts of Casablanca (Morocco), subject to applicable mandatory rules (in particular the P2B Regulation for professional sellers and creators established in the EU).

17.3. No mandatory arbitration. No clause of these Terms imposes arbitration or any mandatory prior mediation. Mediation remains an option: the competent consumer mediator in your country where one exists, and bodies certified under DSA Art. 21 for moderation decisions (Art. 9.4).

18. Miscellaneous

18.1. If a provision is held void or unfair, it is deemed unwritten; the others remain. No waiver is presumed. You may not assign the contract without our consent; we may assign it only to an entity that continues the Service on the same terms, notified 30 days in advance with the option for you to close your account.

18.2. The provisions surviving the end of the contract are limited to: Arts. 3.7.4 (clawback), 3.8 (payout of earnings acquired), 3.12 (giving up earnings), 5.3 (end of the license and exceptions), 12 (effects of closure), 13, 14, 15, 17 — to the exclusion of any other.

19. Languages

These Terms are published in French, Arabic and English, the authoritative legal versions, as well as in courtesy translations in the Service's other languages. For each user, the prevailing version is that of the official language of their country of residence where it exists (French for France, Arabic or French for Morocco); failing that, the English version.

20. Contact

• Support: support@hahoowa.app (and the in-app form)
• Legal, authorities, reports: legal@hahoowa.app
• Personal data: privacy@hahoowa.app (data protection contact)
• Non-consensual intimate images: legal@hahoowa.app, subject line "NCII" (priority handling, no account required)
• EU representative (DSA/TCO/e-Evidence) and GDPR representative (Art. 27): designation in progress — interim contact legal@hahoowa.app
• Postal address: Hahoowa Medias Services SARL AU, 7, rue Ahmed Touki, Casablanca, Morocco