Terms of Service

Last updated: August 28, 2026 · Version: 2.0 (replaces the version of July 19, 2026) Effective: immediately for new sign-ups; on September 27, 2026 for existing accounts. Earlier versions are available on request at legal@hahoowa.app.

Who we are. The Hahoowa service (the "Service") is provided to you by Hahoowa Medias Services LLC, a company registered in the State of Wyoming (United States), 30 N Gould St, Ste R, Sheridan, WY 82801 ("Hahoowa", "we", "us"). The Service is operationally run by Hahoowa Medias Services SARL AU, a company under Moroccan law established at 7, rue Ahmed Touki, Casablanca (Morocco). The applicable formalities with the CNDP (Moroccan Law 09-08) are the responsibility of the operator; references are available at privacy@hahoowa.app.

Designated representatives. The designation of our legal representative in the European Union (Art. 13 of Regulation (EU) 2022/2065, the "DSA", with a mandate extended to Regulations (EU) 2021/784 "TCO" and (EU) 2023/1543 "e-Evidence") and of our representative under Art. 27 of the GDPR is in progress. In the meantime, legal@hahoowa.app is the single point of contact for authorities and for users in the Union; the representatives' contact details will be published here as soon as they are designated.

Points of contact (DSA Arts. 11 and 12):

• Users: support@hahoowa.app and the in-app "Help" form — a direct, fast channel that is never exclusively automated.
• Authorities: legal@hahoowa.app (accepted languages: French, English, Arabic).
• Reporting content: the Report button available on content and accounts, or legal@hahoowa.app (Art. 12).
• Non-consensual intimate images: the Report button (reason "Sexual content" or "Minor in danger") or, without an account, legal@hahoowa.app with the subject line "NCII" — priority handling.

1. What Hahoowa is — and what we are not

1.1. Hahoowa is a social platform and an intermediation marketplace: it lets you publish classified listings and content (photos, "Spots" videos, "Drops" stories, posts, live streams), discover content, and connect with other users, including to agree on transactions.

1.2. For sales between users, Hahoowa is a hosting provider and an intermediary, not a seller. Except where Art. 3 expressly says otherwise:

• Hahoowa does not buy, sell, hold or transfer ownership of any listed good or service;
• Hahoowa does not process payments for transactions between users and never holds the corresponding funds; cash on delivery ("COD") takes place directly between buyer and seller;
• Hahoowa provides neither shipping, nor escrow, nor any guarantee on these transactions;
• the seller's identity is always displayed on the listing: every offer is that of its seller, never Hahoowa's.

1.3. The tools we provide around these transactions (listing page, order button, order tracking, messaging, contact forms) are tools for connecting and organizing. They do not make Hahoowa a party to the sales contract.

1.4. Hahoowa implements serious moderation and fraud-prevention measures (Art. 8), carries out the professional-seller checks described in Art. 10, and removes illegal content validly notified to it. These measures are obligations of diligent effort: they are not a guarantee of the accuracy, legality or quality of listings, and they do not replace your own vigilance. Our category-specific safety tips are published in the app and in the Community Guidelines.

2. The documents that bind us — hierarchy and scope

2.1. The following form an integral part of the contract between you and Hahoowa, in this order of precedence:

1. these Terms of Service (the "Terms");
2. the Community Guidelines — which include the rules applicable to listings, the list of prohibited and regulated goods and services, the rules on AI-generated content, and the penalty scale and appeals;
3. the Refund Policy;
4. the Data Deletion Policy.

2.2. The Privacy Policy is not a contractual clause: it informs you about data processing. The related consents are collected separately, never through acceptance of these Terms.

2.3. Each document states its version and date. There is no cascading incorporation by reference: every binding document is accessible in one click from hahoowa.com/legal, printable and downloadable.

3. What Hahoowa sells directly

3.1. Hahoowa itself provides and bills the following services, via Stripe, in your display currency:

• Hahoowa Pro and Vitrine Pro — recurring subscriptions (monthly or yearly);
• Visibility Boost and Sponsoring — one-off purchases promoting a listing;
• Prepaid advertising budget — a balance consumed as your ads are served;
• Balance top-up — internal credits used for AI video generation and for virtual gifts during live streams;
• Creator subscriptions and exclusive content — Hahoowa collects the payment and pays 70% out to the creator (Art. 3.3).

3.2. Current prices are published at hahoowa.com/pricing and shown again, in your currency, before each payment confirmation. The confirmation button explicitly states that this is an order with an obligation to pay. Subscriptions renew automatically at the price then in force; you may cancel at any time, in at most three clicks from the app or the website, effective at the end of the paid period.

3.3. Creator subscriptions. When you sell access to your exclusive content, Hahoowa acts as a payment intermediary and retains a 30% commission. The applicable rate is the one in force when each subscription is taken out; any change to the rate is notified at least 15 days in advance and applies only to subscriptions taken out afterwards. Purchases made through the iOS/Android apps may additionally bear Apple's or Google's commission, under their own rules.

3.4. Right of withdrawal (consumers). For digital content and services supplied immediately, you expressly request immediate performance and acknowledge, before paying, that your right of withdrawal of 14 days (EU) or 7 days (Morocco, Law 31-08) is lost upon complete performance. For everything else, the Refund Policy applies; the mandatory rights of your country of residence always prevail over it.

3.5. Balances and credits. A balance top-up is an advance on services: it is neither transferable nor convertible into cash, and it does not expire. The unspent portion is refundable on request, including when the account is closed. In the event of suspension or ban, the unspent balance remains refundable, except for the portion directly linked to established fraud (for example a disputed or fraudulent payment at the origin of the credit), which may be withheld for the duration of the investigation and proceedings.

4. Eligibility and account

4.1. The Service is reserved for people 18 or over. Hahoowa is an adults-only platform and does not allow accounts for minors. Our approach to minor users is described in the Privacy Policy (§ 11).

4.2. By creating an account, you declare that you are of the required age. We may request proportionate verification in case of serious doubt about your age, and suspend the account if you refuse. We delete the accounts of people who are under the required age.

4.3. One person, one account. You are responsible for the accuracy of your account information, for the confidentiality of your credentials and for the activity carried out under your account; notify us immediately of any unauthorized access — we will help you secure the account, and you are not liable for activity occurring after your report that we could have prevented.

4.4. Creating an account to circumvent a penalty (Art. 9) is prohibited. Account, storefront and community names impersonating Hahoowa or its official functions ("Hahoowa Support", "Moderation"…) are blocked at creation.

5. Your content — ownership and license

5.1. Your content remains yours. You retain all your rights over the content you publish (listings, photos, videos, text, live streams, sounds).

5.2. For the Service to work, you grant us a limited license: worldwide, non-exclusive, free of charge, transferable only to the technical processors listed in the Privacy Policy, to host, store, reproduce, adapt to technical formats (transcoding, thumbnails, previews), translate at the request of the viewing user, distribute and publicly display your content, for the sole purposes of operating the Service, ensuring its security and moderation, and promoting it where your content is public.

5.3. This license ends when you delete the content or your account, subject to: (a) technical backup copies purged within at most 90 days; (b) content already reshared by other users within the Service; (c) retention required by law or necessary for the establishment, exercise or defense of legal claims (moderation logs, ongoing disputes). Any promotional use of your content outside the Service (external advertising campaign, press) requires your separate consent.

5.4. You warrant that you hold the necessary rights over what you publish, including with respect to recognizable people appearing in it.

6. Rules of use

6.1. The substantive rules are in the Community Guidelines (our single reference: personal safety, hate, harassment, disinformation, defamation, fraud, authenticity, AI content, prohibited items, etc.). In short — without this replacing that document — it is prohibited, in particular:

• to publish listings for illegal goods or services (weapons, drugs, counterfeits, stolen goods, protected species, medicines, currencies and crypto-assets, gambling…);
• to defraud, deceive, or attempt to pay or collect payment outside the agreed channels; to impersonate someone; to publish fake reviews;
• to harass, threaten, defame, or disclose other people's personal data;
• to distribute hateful, violent, sexual or terrorist content, or content endangering minors;
• to manipulate the platform: spam, fake accounts, fake engagement, data extraction (scraping), disruption of the Service, circumvention of moderation;
• to use the Service for an activity contrary to the laws applicable to you.

6.2. Political advertising. Paid political advertising is prohibited on Hahoowa, everywhere and for everyone: no ad, boost, sponsoring or paid branded content may promote a party, a candidate, an elected official or a referendum, or aim to influence an election or a legislative process. The accounts of parties, candidates and political institutions are excluded from advertising and monetization. Any advertising creative detected as political is blocked before serving and submitted to human review. Details: Community Guidelines, Section 7.

6.3. Commercial content. Any content published in exchange for payment or a benefit must be disclosed as such. Creators comply with the rules of their audience's country (in France, Law No. 2023-451 on commercial influence).

6.4. AI-generated content. The full rules are in the Community Guidelines, Section 8. In short: the outputs of Hahoowa's AI studios are automatically labeled "AI-generated" and recorded in our internal provenance registry; you must clearly indicate (for example in the caption or description) any realistic content generated or substantially modified by AI that you import from elsewhere; it is prohibited to depict a real, identifiable person without their written consent, to clone a voice without consent, or to use AI to deceive (deepfakes, disinformation, false claims about a product).

7. How the feed is ranked (recommender systems)

7.1. The content presented to you ("For You", search, similar listings) is ranked by automated systems whose main parameters are: proximity to your past interactions (content viewed, liked, saved, accounts followed), language and location, freshness and quality of the content (reports, completion rate), and, for listings, relevance to your search. Sponsored content is always labeled "Sponsored".

7.2. You can influence this ranking: manage the accounts you follow, indicate "See less content like this", use the chronological "Following" tab, and disable logged-out personalization (Privacy Policy, § 9).

8. Content moderation

8.1. How we moderate (DSA Art. 14). Hahoowa combines: (a) automated tools — AI-model analysis of every piece of content published (text, image, video, audio) — which classify each item as "published", "under human review" or "rejected"; (b) human review for ambiguous cases, reports and appeals; (c) your reports. By design, a technical error never results in automatic publication: the content remains hidden until a decision is made ("fail-closed"). Our moderation natively covers French, English and Arabic, including dialectal Arabic (Darija).

8.2. Reporting (DSA Art. 16). Content and accounts carry a Report button with precise reasons (including: illegal content, scam, fake listing, counterfeit, harassment, hate speech, dangerous false information, defamation or false accusation, impersonation, privacy violation, sexual content, minor in danger). Reports may also be sent to legal@hahoowa.app, describing the content, its location (URL/identifier), the ground of illegality and your contact details (optional for sexual offenses). We acknowledge receipt immediately, with a tracking identifier; we handle reports diligently, non-arbitrarily and non-discriminatorily, with target times of 24 hours for safety grounds and 7 days for the rest; and we inform both the reporter and the author of the decision taken. A precise and substantiated notice gives rise to actual knowledge of the content it designates.

8.3. Statement of reasons (DSA Art. 17). Any restriction (removal, downranking, visibility restriction, demonetization, suspension, ban) is notified to you with: the facts, the rule applied (contractual clause or legal basis), an indication of whether automated means were used, and the avenues of appeal.

8.4. Notifying the authorities (DSA Art. 18). Where content gives rise to a suspicion of an offense threatening a person's life or safety (in particular harm to minors, credible threats), we inform the competent authorities without delay.

8.5. Orders. We comply with orders from competent judicial and administrative authorities (DSA Arts. 9-10; removal of terrorist content within one hour upon an order, TCO Regulation), and inform the affected user unless legally prohibited.

8.6. Trusted flaggers (DSA Art. 22). Notices from trusted flaggers designated by the authorities will be handled with priority as soon as such a flagger notifies the platform.

8.7. Geo-restrictions. Where content is lawful in some countries but unlawful in others, we may restrict its availability territorially rather than remove it globally. The restriction is notified and reasoned like any decision (Art. 8.3), and open to the same appeals.

9. Penalties, strikes and appeals

9.1. Public penalty scale. Breaches of the Community Guidelines lead to progressive penalties, described in detail (with durations) in the Community Guidelines ("Penalties and appeals"):

Each strike expires after 90 days. Violations of particular gravity — child sexual exploitation, terrorism, credible threats of violence, human trafficking, non-consensual intimate images, proven payment fraud — result in an immediate ban upon the first finding, with reporting to the authorities where required by law. Where fraud is suspected in the payment flow, we may additionally suspend an account as a precautionary measure for the duration of the investigation: this suspension is reasoned, notified and contestable like any penalty.

9.2. Proportionate enforcement. We apply these rules diligently, objectively and proportionately, taking into account the rights and interests at stake, including freedom of expression. Never a penalty without a statement of reasons; never a ban "at our discretion".

9.3. Internal appeal (DSA Art. 20). Any moderation or penalty decision can be challenged free of charge, from the "Account Status" page, for 6 months. Appeals are examined by a human — never through fully automated processing — with a target response within 72 hours. If the appeal is well-founded, the contested decision is reversed: strike removed, penalty lifted; the content concerned is re-reviewed and reinstated if it does not break the rules. A penalty distinct from the one you are contesting (for example a precautionary suspension for fraud) remains subject to its own appeal.

9.4. Out-of-court settlement (DSA Art. 21). If you reside in the EU, you may refer the matter to an out-of-court dispute settlement body certified under the DSA (list maintained by your national coordinator). Neither this avenue nor the internal appeal deprives you of your right to go to court.

9.5. Misuse (DSA Art. 23). After a warning, we suspend, for a reasonable period, accounts that frequently publish manifestly illegal content, as well as the reporting rights of people who repeatedly submit manifestly unfounded reports.

9.6. Merchant accounts. Suspension or closure of a seller account does not extinguish its obligations towards buyers: pending orders, open disputes and balances are settled in accordance with Art. 12.4.

10. Professional sellers (traceability and obligations)

10.1. You are a professional seller if you sell in the course of a regular commercial activity (volume, revenue, intent to resell). You must then complete your professional seller file (Art. 10.2).

10.2. Professional seller file (DSA Art. 30; Moroccan Law 31-08). Before publishing a storefront, you provide: your company name or business name, your address and city, a business phone number and email address, your registration (trade register, ICE, auto-entrepreneur or cooperative status, or equivalent) with its number, and a self-certification by which you undertake to offer only offers that comply with applicable law. We review this file diligently (human review, plausibility checks); a rejected file is reasoned and may be corrected and resubmitted. Once your file is approved, this information is displayed publicly on your listings and your storefront (the display obligation of DSA Art. 30(2)); any change to the file suspends that display until re-validation. This data is kept for the life of the account and deleted with it (Privacy Policy, § 2).

10.3. The pre-contractual information obligations and statutory warranties applicable to professionals result from the law applicable to your activity. Any change to these Terms specifically concerning professional sellers is subject to 15 days' notice (Regulation (EU) 2019/1150, "P2B").

10.4. Delivery scope. Transactions in physical goods are, to date, limited to delivery within Morocco. The opening of other delivery zones will be announced and accompanied by the applicable rules (in particular product safety and taxation).

10.5. Informing buyers (DSA Art. 32). If we learn that an illegal product or service has been sold through the Service, we inform the buyers concerned over the previous six months, or publish the information if we cannot reach them.

11. Advertising

11.1. All advertising served on the Service is labeled ("Sponsored"). The main parameters determining the ads shown to you are those of Art. 7.1; advertising is contextual by default (Privacy Policy, § 8).

11.2. We do not serve advertising based on the profiling of sensitive data, nor any personalized advertising to minors.

11.3. The rules applicable to advertisers (prohibited categories, ban on political advertising, review of advertising creatives before serving) are set out in Art. 6.2 and in the Community Guidelines, Section 7.

12. Term, suspension, account closure

12.1. The contract is concluded for an indefinite term. You may close your account at any time, from Settings → Account → Delete my account, as easily as you created it.

12.2. Deletion takes effect immediately: profile anonymized, content removed from public surfaces, media files erased, personal data purged or anonymized as detailed in the Privacy Policy (§ 3). Technical backup copies expire within 90 days at most. Certain data is kept beyond that where the law requires it (billing records) or for the defense of legal claims (moderation logs), for the published periods.

12.3. We may suspend or terminate your account only in the cases provided for in Art. 9 (reasoned and graduated penalties, including precautionary suspension for fraud), in case of prolonged inactivity notified twice at least 60 days in advance, or if the law requires us to. Termination is always notified to you with its reasons and the avenues of appeal, unless legally prohibited.

12.4. Merchant and creator accounts. Closure (voluntary or not) is deferred as long as pending orders, open disputes or balances to settle remain: obligations towards buyers are performed first. A voluntary departure is not a ban: earnings acquired remain due. In case of established fraud, withholdings and recoveries are reasoned and documented.

12.5. Exclusive content already purchased by other users remains accessible to those buyers or is refunded — never deleted without compensation.

13. Hahoowa's intellectual property

The Service (software, interfaces, trademarks, logos, databases) is protected. We grant you a personal, non-exclusive and revocable right to use the apps and the website to access the Service. The following are prohibited without written authorization: substantial extraction from the database, decompilation outside legal exceptions, use of the Hahoowa trademarks. Infringements of your own rights (copyright or trademark infringement in content) are reported via the Report button (reason "Copyright / trademark infringement") or to legal@hahoowa.app; repeat infringers are penalized (Art. 9).

14. Your warranties, our liability

14.1. What we owe you. To provide the Service with diligence and skill; to apply our rules objectively and proportionately; to secure the Service in line with the state of the art; to notify you of decisions concerning you and offer you the appeals of Art. 9. We aim for continuous availability of the Service, without being able to guarantee the absence of interruptions (planned maintenance notified, incidents fixed as quickly as possible).

14.2. What we do not guarantee. The accuracy, legality or quality of content and listings published by users; the conclusion or proper performance of transactions between users; the behavior of other users.

14.3. Our liability. We are liable for damage caused by our proven breaches of our obligations, under the conditions of applicable law. We are not liable for damage resulting from transactions between users (fraud by a seller or a buyer, non-delivery, defects), unless the damage results from our own breach (for example, failing to promptly remove validly notified content).

14.4. What this clause never does. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — in particular in cases of willful misconduct or gross negligence, of personal injury, or under mandatory consumer protections. No clause of these Terms deprives a consumer of the rights conferred on them by the law of their country of residence.

15. Evidence and notices

15.1. The Service's time-stamped records (log of acceptances with the version accepted, connection and transaction logs) constitute evidence between the parties, unless rebutted by contrary evidence, which you may always provide by any means.

15.2. We notify you by email at the account address and/or in the app. Procedural notices (outcome of a report, of an appeal, of a professional seller file) are always delivered to your in-app notifications, even if you have disabled alerts for that category on your phone. You notify us at the addresses in the header. Legal notices of illegal content follow Art. 8.2.

16. Changes to the Terms and the Service

16.1. We may evolve the Service (features added, changed or removed). If a change substantially degrades a paid feature, Art. 3.4 and the Refund Policy apply.

16.2. Any change to these Terms is announced at least 30 days before it takes effect (15 days for the terms applicable to professionals, in accordance with the P2B Regulation): in-app notification and email detailing what changes. By exception, changes required by law or necessary for security may take effect immediately, with information provided as soon as possible.

16.3. Continued use after the effective date constitutes acceptance, except for changes that substantially restrict your rights or increase your obligations: those are submitted to you for express acceptance at your next login. You may always refuse by closing your account before the effective date; for services paid in advance, the unused portion is then refunded pro rata.

17. Governing law and jurisdiction

17.1. If you are a consumer, these Terms are governed by the law of the State of Wyoming (United States), without depriving of effect the mandatory protective provisions of the law of the country where you habitually reside — in particular Moroccan law (Law 31-08) if you reside in Morocco, and the law of your Member State if you reside in the European Union. You may bring proceedings before the courts of your country of residence, and we may bring proceedings against you only before them.

17.2. If you act in a professional capacity, these Terms are governed by the law of the State of Wyoming and disputes fall within the jurisdiction of the competent courts of that State, subject to applicable mandatory rules (in particular the P2B Regulation for professional sellers established in the EU).

17.3. No mandatory arbitration. No clause of these Terms imposes arbitration or any mandatory prior mediation. Mediation remains an option: the competent consumer mediator in your country where one exists, and bodies certified under DSA Art. 21 for moderation decisions (Art. 9.4).

18. Miscellaneous

18.1. If a provision is held void or unfair, it is deemed unwritten; the others remain. No waiver is presumed. You may not assign the contract without our consent; we may assign it only to an entity that continues the Service on the same terms, notified 30 days in advance with the option for you to close your account.

18.2. The provisions surviving the end of the contract are limited to: Arts. 5.3 (end of the license and exceptions), 12 (effects of closure), 13, 14, 15, 17 — to the exclusion of any other.

19. Languages

These Terms are published in French, Arabic and English, the authoritative legal versions, as well as in courtesy translations in the Service's other languages. For each user, the prevailing version is that of the official language of their country of residence where it exists (French for France, Arabic or French for Morocco); failing that, the English version.

20. Contact

• Support: support@hahoowa.app (and the in-app form)
• Legal, authorities, reports: legal@hahoowa.app
• Personal data: privacy@hahoowa.app · DPO: dpo@hahoowa.app
• Non-consensual intimate images: legal@hahoowa.app, subject line "NCII" (priority handling, no account required)
• EU representative (DSA/TCO/e-Evidence) and GDPR representative (Art. 27): designation in progress — interim contact legal@hahoowa.app
• Postal address: Hahoowa Medias Services LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA · Operations: Hahoowa Medias Services SARL AU, 7, rue Ahmed Touki, Casablanca, Morocco