Data Deletion

Last updated: 2026-10-20 · Version 1.2 (replaces the version of 2026-10-03) Effective: immediately for new sign-ups; for existing accounts, on 1 December 2026, or as soon as you accept the Terms of Service 2.3 if earlier.

Hahoowa lets you delete your account and the personal data associated with it at any time. This page explains how, including for users who signed in with Facebook.

Delete your account from the app

Sign in to Hahoowa.
Open Settings.
Scroll to the bottom and choose Delete my account.
Confirm by typing your email address. Your profile, listings, messages and personal data are removed immediately. Some records are kept for a limited period where required by law (see "What may be kept").

Before you delete: your money

Unspent balance: it does not block deletion, but it is lost; the deletion screen shows its amount and asks you to tick that you accept losing it (this acceptance is recorded). It is not converted into money (see the refund policy).
Subscription bought on the App Store or Google Play: deleting the account does not stop it. Cancel it first in your store settings.
Unwithdrawn creator earnings (available balance and earnings still on hold): they do not block deletion. You can first request their payout — for this last payout, the $20 minimum does not apply — or delete your account and give them up: the screen shows the exact amount and asks you to tick "I permanently give up…". This money will never be paid to you, even if an amount is returned to you later; if the amount changes before you confirm, the screen asks you again.
Co-selling commissions not yet paid: they are cancelled upon deletion; the screen warns you.

What blocks deletion: orders to fulfil as a seller, a payout being processed, or active paying subscribers — your obligations towards them come first. The deletion screen tells you what to settle.

Request deletion by email

If you can't access your account, email privacy@hahoowa.app from the address linked to your account with the subject "Data deletion request". We process verified requests within 30 days.

Facebook Login users

If you signed in with Facebook, you can trigger deletion in two ways:

From Facebook: go to Settings & Privacy → Settings → Apps and Websites, select Hahoowa, and choose Remove. Facebook notifies us and we delete the data tied to your Facebook login.
From Hahoowa or by email: use either method above.

When Facebook notifies us, we record the request and return a confirmation code. Keep this code and send it to privacy@hahoowa.app to find out the status of your request.

What is deleted

Your profile (name, avatar, bio, contact details) — anonymized immediately
The listings, posts, spots and drops you created — removed immediately from all public surfaces
The messages you sent (removed from conversations), your follows, favorites and reactions
Your lives — removed; their replays become unreachable and their video recording is deleted at our streaming provider
The messages you wrote in live chats — deleted
Your payout account (registered bank details) — deleted; the images of your identity verification — erased in the following daily purge
Associated photo/video/audio files — erased from our servers; technical backup copies are purged within 30 days at most
Preferences, privacy settings and notification settings

What may be kept

The transaction and billing records required by law (accounting obligation: up to 10 years): your balance ledger, earnings, payouts with the bank details locked onto each request, and, where applicable, your giving up of earnings (amount, date, consent) and your acceptance of losing the balance
The identity verification record (without images), only if payouts were made: with their accounting records, 10 years after the last payout
The moderation logs needed to establish or defend legal claims (5 years)
Proof that a notice of changes to our terms was sent to you (version, language, date sent, message identifier): 5 years after the sending campaign
The recording of a live covered by a report under review — unreachable to the public, and kept only for as long as it takes to handle that report
Aggregated, anonymized statistics that can no longer identify you

For any question about your data, contact privacy@hahoowa.app.