Delete your account

You can delete your account yourself, at any time, without writing to us.

Where to do it

In the app: Account → Settings → Danger zone → Delete my account.
On the web: Settings → Danger zone → Delete my account.

To confirm, type your email address, then tap Delete permanently. Deletion is immediate and permanent.

Before you delete

Export your data if you want to keep it: on the web, Settings → Danger zone → Export my data (JSON).
Subscription bought on the App Store or Google Play: cancel it in your store settings. Deleting your account does not stop it.
Unspent balance: it does not block deletion, but it is lost when you delete your account, and it is not converted into money. The deletion screen shows you its amount and asks you to tick that you accept losing it. Use it first (see the refund policy).
Co-selling commissions not yet paid: they are cancelled upon deletion.

What can block deletion

Deletion stays unavailable while you have:

orders to fulfil as a seller;
a payout in progress;
active paying subscribers.

The deletion screen tells you what to settle. If subscribers are still paying you, wait until their subscriptions end or write to us.

You still have creator earnings?

A creator balance not yet withdrawn, or earnings still in their safety period, do not stop you from leaving. You can choose to:

withdraw your available balance before deleting your account (verified identity): for this last payout, the $20 minimum does not apply. Earnings in their safety period must first reach their release date;
or delete your account and give them up: the deletion screen shows the exact amount (available balance and earnings in their safety period) and you must tick “I permanently give up…”. This money will never be paid to you, even if an amount is returned to you later (for example a dispute won). If the amount changes before you confirm, the screen asks you again.

What is erased, what is kept

Your profile is anonymised; your listings, posts, spots, drops and sent messages are removed immediately.
Your subscriptions to creators no longer renew. A Hahoowa Pro or Vitrine Pro subscription taken out in the app is cancelled in your App Store or Google Play account: do it before deleting your account.
Your payout account is deleted; the photos of your identity verification are erased.
Billing, earnings and payout records are kept, as the law requires (10 years). In the orders you placed, your name, phone and address are erased 30 days after the order closes.

Details: Data deletion.

Lost access to your account?

Follow the procedure on the Data deletion page: write to privacy@hahoowa.app from the address linked to your account, with the subject “Data deletion request”. Verified requests are processed within 30 days.