帮助中心
最常见问题的解答。找不到需要的内容?给我们写信:我们会阅读每一条消息,并通过电子邮件回复你。
指南
- Create an account and sign inSign up with Google, Apple, Facebook or an email address, activate your account, then sign back in.
- Post a listingThe steps to put an item, a service or a property online, and what happens next.
- Buy safelyHow paying for an item works on Hahoowa, and the signs of a scam.
- Report contentWhere to find the “Report” button, what happens next, and how to report without an account.
- Appeal a decisionAppeal a strike or a sanction from “Account status” — a person replies within 72 hours.
- Balance and top-upsWhat your Hahoowa balance is for, where to see it, and how to top it up when available.
- Delete your accountDelete your account yourself, in the app or on the web — what is erased, what is kept, what can block it, and your creator earnings.
- Protect your accountA strong password, good habits against phishing, and what to do if your account is compromised.
- Live rulesWhat is allowed and forbidden during a live, who can broadcast and watch, and what happens after a violation.
- Start a liveFrom your phone, your browser or OBS: prepare, test privately, schedule and end a live.
- Sell in a livePin your listings, receive “I’ll take it” reservations, answer questions and follow your sales.
- Moderate your live chatDelete a message, mute, block, turn on slow mode — and what Hahoowa does automatically.
- Report a live or an emergencyReport a live, a chat message or an account, and what to do if someone is in immediate danger.
- Decisions and appeals on your livesWhy a live can be cut or a replay removed, where to read the decision and how to appeal it.
- Minors’ safety and minimum age18 to broadcast and spend, 13 to watch, and how to protect children during lives.
常见问题
如何发布商品?+
先注册账户,然后进入“我的商品 → 新建商品”。你的发布会由 AI 在几秒钟内完成审核。
Hahoowa 会对我的销售收取佣金吗?+
不会,对你的销售不收:当你卖给其他会员时,货款不经过 Hahoowa,我们分文不取。但对于在应用内为你而做的购买——直播中的礼物和超级留言、你的专属内容订阅、付费系列、向你的主播下单的视频——扣除 Apple 或 Google 的佣金(通常为 15%)后,你获得剩余部分的 70%,Hahoowa 收取剩余部分的 30%。
Live 购物是怎么运作的?+
在应用或网页中点按“+”按钮,然后选择“Live”。置顶一个商品,向你的观众直播带货。
什么是 AI 视频主持人?+
创作者提供主持人,2 分钟内拍好你的视频广告。你付费给创作者,他获得透明的版税。
如何删除我的账户或数据?+
直接在应用中操作:账户 → 设置 → 敏感操作区 → 删除我的账号,然后输入你的电子邮箱确认。在网页端,同样的选项位于账户设置中。删除立即生效且不可恢复;如果仍有未完成的订单或收益,页面会提示你需要先处理哪些事项。
直接操作
给我们写信
我们会阅读每一条消息,并通过电子邮件回复你。请使用与账户关联的邮箱来信,切勿透露你的密码或通过邮件收到的验证码。
DSA 联络点
依据《数字服务法》(DSA,欧盟第 2022/2065 号条例)第 11 条和第 12 条设立的单一联络点。
- 欧盟成员国主管机关、欧盟委员会和欧洲数字服务委员会
- legal@hahoowa.app
- 服务的使用者
- support@hahoowa.app
沟通语言:法语和英语。