Help center
Answers to the most frequently asked questions. Can’t find what you need? Write to us: we read every message and reply by email.
Guides
- Create an account and sign inSign up with Google, Apple, Facebook or an email address, activate your account, then sign back in.
- Post a listingThe steps to put an item, a service or a property online, and what happens next.
- Buy safelyHow paying for an item works on Hahoowa, and the signs of a scam.
- Report contentWhere to find the “Report” button, what happens next, and how to report without an account.
- Appeal a decisionAppeal a strike or a sanction from “Account status” — a person replies within 72 hours.
- Balance and top-upsWhat your Hahoowa balance is for, where to see it, and how to top it up when available.
- Delete your accountDelete your account yourself, in the app or on the web — what is erased, what is kept, what can block it, and your creator earnings.
- Protect your accountA strong password, good habits against phishing, and what to do if your account is compromised.
- Live rulesWhat is allowed and forbidden during a live, who can broadcast and watch, and what happens after a violation.
- Start a liveFrom your phone, your browser or OBS: prepare, test privately, schedule and end a live.
- Sell in a livePin your listings, receive “I’ll take it” reservations, answer questions and follow your sales.
- Moderate your live chatDelete a message, mute, block, turn on slow mode — and what Hahoowa does automatically.
- Report a live or an emergencyReport a live, a chat message or an account, and what to do if someone is in immediate danger.
- Decisions and appeals on your livesWhy a live can be cut or a replay removed, where to read the decision and how to appeal it.
- Minors’ safety and minimum age18 to broadcast and spend, 13 to watch, and how to protect children during lives.
Frequently asked questions
How do I post a listing?+
Create an account, then go to “My listings → New listing”. Your post is moderated by AI within seconds.
Does Hahoowa take a commission on my sales?+
Not on your sales: when you sell to another member the payment never goes through Hahoowa and we take nothing. On purchases made for you in the app, however — gifts and super-chats in live streams, subscriptions to your exclusive content, paid series, videos ordered from your presenter — you earn 70% of what is left once the Apple or Google fee is taken off (usually 15%); Hahoowa keeps 30% of the rest.
How does live shopping work?+
Tap the “+” button, then “Live”, in the app or on the web. Pin a listing and sell live to your audience.
What are AI video presenters?+
Creators offer presenters that turn your video ad around in 2 minutes. You pay the creator, who earns transparent royalties.
How do I delete my account or my data?+
Right in the app: Account → Settings → Danger zone → Delete my account, then confirm by typing your email. On the web, the same option is in your account settings. Deletion is immediate and permanent; if orders or earnings are still pending, the screen tells you what to settle first.
Take action
- Report contentUse the “Report” button wherever you see the content: listing, profile, post or comment.
- Appeal a decisionFrom “Account status”, appeal a strike or a sanction. A person from our team replies within 72 hours.
- Transparency reportOur moderation figures: reports received, decisions taken and appeals.
Write to us
We read every message and reply by email. Write from the address linked to your account, and never share your password or a code you received by email.
DSA point of contact
Single point of contact under Articles 11 and 12 of Regulation (EU) 2022/2065 on digital services (DSA).
- Member State authorities, the European Commission and the European Board for Digital Services
- legal@hahoowa.app
- Recipients of the service
- support@hahoowa.app
Languages of communication: French and English.